G-Finder: Routing Programming Questions Closer to the Experts

doi:10.1145/1932682.1869466

	G-Finder: Routing Programming Questions Closer to the Experts
	Li, Wei 1,2,3; Zhang, Charles 2; Hu, Songlin 1
	2010-10-01
发表期刊	ACM SIGPLAN NOTICES
ISSN	0362-1340
卷号	45 期号:10 页码:62-73
摘要	Programming forums are becoming the primary tools for programmers to find answers for their programming problems. Our empirical study of popular programming forums shows that the forum users experience long waiting period for answers and a small number of experts are often overloaded with questions. To improve the usage experience, we have designed and implemented G-Finder, both an algorithm and a tool that makes intelligent routing decisions as to which participant is the expert for answering a particular programming question. Our main approach is to leverage the source code information of the software systems that forums are dedicated to, and discover latent relationships between forums users. Our algorithms construct the concept networks and the user networks from the program source and the forum data. We use programming questions to dynamically integrate these two networks and present an adaptive ranking of the potential experts. Our evaluation of G-Finder, using the data from three large programming forums, takes a retrospective view to check if G-Finder can correctly predict the experts who provided answers to programming questions. The evaluation results show that G-Finder improves the prediction precision by 25% to 74%, compared to related approaches.
关键词	Design Human Factors Expert Search Social Networks Programming Forums
DOI	10.1145/1932682.1869466
收录类别	SCI
语种	英语
WOS研究方向	Computer Science
WOS类目	Computer Science, Software Engineering
WOS记录号	WOS:000286595800005
出版者	ASSOC COMPUTING MACHINERY
引用统计	被引频次：9[WOS] [WOS记录] [WOS相关记录]
文献类型	期刊论文
条目标识符	http://119.78.100.204/handle/2XEOYT63/12490
专题	中国科学院计算技术研究所期刊论文_英文
通讯作者	Li, Wei
作者单位	1.Chinese Acad Sci, Inst Comp Technol, Beijing, Peoples R China 2.Hong Kong Univ Sci & Technol, Dept Comp Sci & Engn, Hong Kong, Hong Kong, Peoples R China 3.Chinese Acad Sci, Grad Univ, Beijing, Peoples R China
推荐引用方式 GB/T 7714	Li, Wei,Zhang, Charles,Hu, Songlin. G-Finder: Routing Programming Questions Closer to the Experts[J]. ACM SIGPLAN NOTICES,2010,45(10):62-73.
APA	Li, Wei,Zhang, Charles,&Hu, Songlin.(2010).G-Finder: Routing Programming Questions Closer to the Experts.ACM SIGPLAN NOTICES,45(10),62-73.
MLA	Li, Wei,et al."G-Finder: Routing Programming Questions Closer to the Experts".ACM SIGPLAN NOTICES 45.10(2010):62-73.